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How to cancel ADPSteps checked November 14, 2026

The exact steps from ADP's own help pages, plus what happens to your money and your data, so there are no surprises.

Steps to cancel ADP

  1. 1There is no self-service cancel button documented by ADP; cancellation is done by giving ADP written notice.
  2. 2Send ADP written notice of termination at least 30 days before you want service to end.
  3. 3Contact your ADP service center (have your client ID ready) or open a request in RUN via the "Service Requests" icon > "Add New Request" to confirm the termination.
  4. 4Download any documents you need from Document Vault and other storage before access ends.

Before you cancel

When it takes effect
Either party can terminate the RUN agreement at any time on at least 30 days' prior written notice. ADP's pricing page says RUN has no long-term contract and can be cancelled at any time; the address or method for sending notice is not stated.
Your data
When the agreement ends your access to RUN ends, but you can retrieve and download content stored in Document Vault or other storage "for a limited amount of time" (exact period not stated). I-9 System access expires on the termination date, so download that data beforehand.
If you can't cancel online
Live chat in RUN (Chat icon at the bottom of any page, Mon-Fri 7:30 a.m.-10 p.m. ET) or your Regional Support Center (e.g. Western states (877) 815-6427, Northeast/Mid-Atlantic (866) 989-0196). If you don't know your service center, call ADP's Login and Support Help Center at 844-227-5237.

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Sources

Menus can change. If a step doesn't match what you see, follow ADP's help page above, and let us know so we can update this guide.