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How to cancel Constant ContactSteps checked November 14, 2026

The exact steps from Constant Contact's own help pages, plus what happens to your money and your data, so there are no surprises.

Steps to cancel Constant Contact

  1. 1Open your account settings.
  2. 2Click the "Billing" tab.
  3. 3Scroll down and click "Manage plan".
  4. 4Follow the on-screen prompts to cancel (click "Undo cancellation" before the cancel date if you change your mind).

Before you cancel

When it takes effect
Your account is officially cancelled on your next billing date, and you keep full access until then. Free trials don't need to be cancelled; they end on their own.
Refunds
Prepayments are non-refundable, even if you cancel before the end of your billing term. Unused credits or prepayment pools are forfeited.
Your data
Constant Contact only guarantees to keep your account and data for 30 days after cancellation; after that, contacts and content may be permanently deleted. Export your contacts, including your unsubscribed list, before cancelling.
Rather pause or downgrade?
You can suspend (put the account on hold) for a low monthly fee, which keeps contacts, campaigns and reports, or downgrade to a lower-tier plan.
If you can't cancel online
If online cancellation isn't available for your account, call Billing Support at 855-229-5506 (US/Canada) or +1 781-472-8120 (outside US/Canada) with your username ready. You can also email social_support@constantcontact.com from the account's main or billing email address.

Switching instead? Alternatives to Constant Contact

We compare independently. Some links are affiliate links: if you buy through them we may earn a commission, at no extra cost to you. It never changes our prices, order or verdicts. How we make money

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Sources

Menus can change. If a step doesn't match what you see, follow Constant Contact's help page above, and let us know so we can update this guide.